We are hiring a Customer Service Representative.

Job Summary

We are looking a Customer Service Representative to manage customer queries and complaints.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

  • Attend directly to customers either by telephone, email and social media platforms and Obtain, evaluate all relevant information to handle service inquiries.
  • Resolve problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Record details of all enquiries made by customers together with details of actions taken and prepare and submit customer activity report.
  • Update and keep accurate records of customer interactions/ correspondence and transactions.
  • Organize workflow to meet customer time-frames, direct requests and unresolved issues to top management.
  • Contribute to planning and implementing of sales and marketing strategies together with the team so as to achieve the envisioned business growth plan
  • Identify avenues for service improvement and by constantly researching and remaining up to date with current industry trends and market activities

Kindly visit this link to apply.

Joshua Mutua

About Joshua Mutua

One Comment

  • Godfrey Gichane says:

    Hello,
    I must say Keja Move is an eye opener to me and a company that offers friendly services and at the same time creates a warm working environment. I have worked as a casual loader since February 2019 and am not regretting at all. I am very much interested in the position of Customer Service Representative which you had earlier advertised, unfortunately I saw it late. Kindly, consider me should a vacancy arise. Am proud to be part of your company. Thank you.
    Regards,
    Godfrey Gichane

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