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We are Hiring!

By March 5, 2019 No Comments

We are hiring a Customer Service Representative.

Job Summary

We are looking a Customer Service Representative to manage customer queries and complaints.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

  • Attend directly to customers either by telephone, email and social media platforms and Obtain, evaluate all relevant information to handle service inquiries.
  • Resolve problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Record details of all enquiries made by customers together with details of actions taken and prepare and submit customer activity report.
  • Update and keep accurate records of customer interactions/ correspondence and transactions.
  • Organize workflow to meet customer time-frames, direct requests and unresolved issues to top management.
  • Contribute to planning and implementing of sales and marketing strategies together with the team so as to achieve the envisioned business growth plan
  • Identify avenues for service improvement and by constantly researching and remaining up to date with current industry trends and market activities

Kindly visit this link to apply.

Joshua Mutua

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