Helpful answers
Frequently Asked Questions
Which parts of Kenya do you cover?
KejaMove handles long-distance moves across Kenya. Common destinations include Mombasa, Kisumu, Nakuru, Eldoret, Nanyuki, Diani, Malindi, Nyeri, Kisii, Isiolo and Kilifi. Contact us with your exact route if it is not listed.
Do you only handle moves starting in Nairobi?
No. We handle moves from Nairobi, moves into Nairobi and relocations between other towns, subject to scheduling and move requirements.
How early should I book?
Book as early as possible once your date is known. More notice gives us time to confirm the survey, crew, truck, materials and route. Larger moves generally require more preparation.
How do I get an accurate quotation?
Provide the origin, destination, preferred date, home or office size, a complete inventory, access details and any special items. Photos or a virtual or on-site survey may be requested.
Can KejaMove pack everything?
Yes. We offer professional packing, protective wrapping, labelling and crating where required. You may also pack selected personal items yourself.
Can I buy packing materials?
Yes. KejaMove supplies moving boxes and protective materials. Shop for moving and packing supplies.
How are belongings protected during a long journey?
Items are packed and wrapped according to their handling needs, then loaded and secured using moving blankets, cartons, crates and straps where appropriate.
Will you unload and arrange the new home or office?
Yes. We unload and place items in the agreed rooms. Furniture reassembly, unpacking and destination setup can be included in your package.
Can you store my belongings?
Yes. Storage can be arranged when pickup and delivery dates do not align. Learn about KejaMove storage services.
Do you handle cross-border or international relocations?
Yes. These moves are assessed separately because customs, documentation, export packing and freight requirements differ from moves within Kenya.