Thank you for shopping at Keja Move! We want you to be fully satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

1. Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return:
  • The item must be unused, unopened, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You’ll need to provide proof of purchase (receipt or order confirmation).
• Non-returnable items:
  • Customized or special-order items.
  • Used packing materials (e.g., used boxes, tape).

2. Refunds

• Once we receive your item, we will inspect it and notify you on the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment within 7 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error).

3. Exchanges

• We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, contact us at info@kejamove.com within 48 hours of delivery.

4. Return Shipping

• You will be responsible for paying your own shipping costs for returning your item, unless the item was defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance.

5. Contact Us

If you have any questions about our Return & Refund Policy, please contact us on:
info@kejamove.com