Job Summary:
We are seeking a dynamic and results-driven Sales Assistant to join our moving company in Nairobi, East Africa. The Sales Assistant will play a crucial role in supporting the sales team and driving business growth through effective lead generation, customer engagement, and sales coordination. The ideal candidate should be proactive, customer-oriented, and possess excellent communication skills. This position reports directly to the Sales Manager.
Responsibilities:
Lead Generation: Actively identify and pursue potential clients through various channels, including cold calling, email marketing, social media outreach, and networking events.
Sales Support: Assist the sales team in preparing sales materials, proposals, and presentations to showcase our services and value proposition effectively.
Customer Engagement: Engage with potential and existing customers to understand their moving requirements, address queries, and provide appropriate solutions.
Quoting and Negotiation: Prepare accurate and competitive price quotes, negotiate terms, and follow up on proposals to secure new business opportunities.
CRM Management: Maintain a comprehensive customer database using our CRM software, ensuring all leads, interactions, and sales activities are recorded accurately.
Order Processing: Process sales orders promptly, coordinating with the operations team to ensure smooth execution of moving services.
Market Research: Stay updated on industry trends, market demands, and competitors to identify opportunities for business growth and improvement.
Qualifications:
Educational Background: A high school diploma or equivalent is required. A bachelor’s degree in Business Administration, Marketing, or a related field is a plus.
Sales Experience: Minimum 1-2 years of experience in sales or customer service, preferably in the moving industry or a related field.
Communication Skills: Excellent verbal and written communication skills in English. Knowledge of other local languages is an advantage.
Interpersonal Skills: Strong interpersonal skills with the ability to build rapport with clients and work effectively within a team.
Problem-solving Abilities: Demonstrated ability to identify customer needs, provide appropriate solutions, and handle objections effectively.
Tech Proficiency: Basic computer skills, including MS Office applications (Word, Excel, PowerPoint) and familiarity with CRM software.
Organizational Skills: Strong organizational and time management skills to handle multiple tasks and meet deadlines.
Initiative and Resilience: A self-starter who can work independently and maintain a positive attitude, even in challenging situations.
Customer Focus: A passion for providing excellent customer service and creating positive customer experiences.
Flexibility: Willingness to work flexible hours, including weekends and public holidays, to accommodate customer needs.
We believe in a collaborative and growth-oriented work environment, and we are looking for an ambitious Sales Assistant who can contribute to our company’s success. If you possess the required skills and experience and are eager to take on this exciting opportunity, we encourage you to apply and be part of our dedicated team.
Kindly send your CV to jobs@kejamove.com
